Refund policy

Returns & Refund Policy

We want you to love what you ordered. If something isn’t right, here’s how we handle it.

Change of Mind

We accept change of mind returns within 15 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached. Return shipping costs are at the customer’s expense.

Sizing exchanges

If your item doesn't fit you'll need to cover the cost of returns postage to send it back to us. Once received recieved, We'll cover the cost of shipping the correct size back out to you at no charge. Please contact us before sending anything back so we can confirm size availability first.

Faulty or Incorrect Items

 

If you receive a faulty or incorrect item, contact us within 7 days of delivery at sales@thatyou.net and we’ll make it right at no cost to you.

How to Return

Email sales@thatyou.net with your order number and reason for return. We’ll respond within 2 business days with return instructions.

Refunds

Once we receive and inspect the returned item, refunds will be processed to your original payment method within 5-7 business days.

Please Note

We do not accept returns on socks or keyrings for hygiene reasons.

We make the clothes, you decide where they end up